How to leave Loco and have all your data destroyed

You can initiate the closing of your account from the Account dropdown in the top-right of your dashboard.

Click "Account settings" or "Personal profile" from the dropdown menu at the top right of the main dashboard. Then select the "Privacy" tab and click "Delete your account". Tick the confirmation checkbox and click the "Delete" button to request permanent account closure. Submitting this form will immediately disable your account and begin destroying your data irreversibly.

Alternatively you can request the closure of your account by contacting us while logged in to the account you wish to close. Once we've received your request we'll begin the same data deletion process as above. We guarantee to do this within 30 days, but it will usually be much quicker.

Deletion and retention

We guarantee to destroy your data as far as legally and physically possible within 30 days. The reality is that most of your data will be wiped from our active system much more quickly than that, usually within a few hours.

There may be remnants of data that will take longer to expire (such as log file entries, and data backups). It's also possible that some of your data is subject to a retention period for legal reasons (such as tax records). See our terms and conditions and privacy policy for full details on data destruction and retention.

Email suppression list

We always delete your email address when you close your account, but this alone isn't enough to prevent others from giving us your address in future. That could happen if someone registered for Loco using your address, or someone invited you to join their project.

If you tick the option that says "Prevent others from inviting me in future" we will add you to our email suppression list. Our system will refuse to process any email address on this list. We don't store actual email addresses in our suppression list, we store an irreversible hash that is used to verify whether an address presented to us is blocked.

Project data

If you're the owner of any collaborative translation projects, you won't be able to close your account until you've deleted them. This is done by finding the project in your team dashboard and clicking its :trash icon:.

We ask you to delete your projects first to ensure against accidental deletion of data to which other team members might need continued access. If you want to close your account without deleting your projects, transfer them to a new owner before deleting your account.

In the case where an inactive account has been automatically deleted we may delete all project data along with it unless we are able to contact another account administrator to initiate a transfer of ownership. Please ensure you and your colleagues can receive emails from Loco to protect against unwanted data removal.

API access

Note that API keys belong to users. That means that keys belonging to deleted users will stop working immediately they are removed. The same is true of users leaving a project. When a user no longer has access, their key no longer has access.

• If you have shared your keys with colleagues, advise them to generate their own before your account is removed.
• If your keys are published into program code, be sure to replace them with keys from an active account before deleting yours.

Automatic closures

To minimise the amount of data we store unnecessarily, we routinely delete accounts that are not accessed for long periods of time. In these cases we will email you with an expiry date and give you the opportunity to keep your account open. If you don't log in by the expiry date your account will be deleted in exactly the same way as if you had actioned it yourself.

If you wish to have your account deleted earlier than the expiry date, or be added to our suppression list you are free to log in and close the account yourself using the method outlined above.

If you abandon an account containing no data (other than your name and email address) we may disable it without notifying you. This will result in no data loss and will not prevent you signing up again.

Orphaned accounts

We will attempt to notify account administrators when the original owner of an account is removed from our system. This provides an opportunity for existing team members to assume ownership and avoid deletion of project data. See Transferring account ownership for full details.